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Frequently Asked Questions
Please see below for answers to common questions from customers
General Questions
Do I need an appointment?
Appointments are recommended for custom design consultations and appraisals, but walk-ins are always welcome during business hours.
What should I do if I lose a diamond or gemstone from my jewelry?
Stop wearing the piece and bring it to us as soon as possible. Our jewelers can inspect the setting and discuss replacement options.
How often should I have my jewelry inspected?
We recommend having fine jewelry inspected every 6–12 months to ensure stones remain secure and settings stay in good condition.
Do you offer layaway?
We do offer in store layaway for 6 months no interest.
Do you offer jewelry repair services?
Yes! We provide professional jewelry repair services including ring sizing, chain repairs, stone tightening, prong work, clasp replacement, soldering, polishing, and more. Visit our store for an evaluation and estimate.
How long do jewelry repairs take?
Jewelry repairs can take 1-2 weeks and more complicated repairs can be 3-4 weeks.
Do you repair watches?
Yes. We offer a variety of watch repair services including battery replacements, band adjustments, and select mechanical repairs.
Do you offer jewelry cleaning and inspection?
Absolutely. Regular cleaning and inspections help keep your jewelry looking its best and can identify potential issues before they become costly repairs.
Can you resize my ring?
In most cases, yes. Our jewelers can resize many ring styles to achieve a comfortable fit while maintaining the integrity of the design.
Custom Design
Can you create a custom engagement ring?
Yes! We specialize in custom jewelry design and can help bring your vision to life, whether you’re starting with a sketch, inspiration photos, or an heirloom stone.
How does the custom design process work?
We’ll begin with a consultation to discuss your ideas, budget, and preferences. From there, we’ll create a design concept, select materials, and craft a one-of-a-kind piece just for you.
Can I use my own diamonds or gemstones?
Absolutely. We can often incorporate your existing diamonds, gemstones, or heirloom jewelry into a new custom design.
Appraisal & Buying
Do you offer jewelry appraisals?
Yes. We provide professional jewelry appraisals for insurance, estate planning, and personal records.
Do you buy gold, silver, and platinum?
Yes. We purchase gold, silver, platinum, and certain fine jewelry items. Bring your items in for an evaluation.
How do you determine the value of my gold or jewelry?
Values are based on factors such as metal purity, weight, current market conditions, gemstone quality, and overall condition.
Shopping
Do you offer financing?
Please contact our store or visit us in person to learn about available financing options and current promotions.
Do you carry engagement rings and wedding bands?
Yes. We offer a wide selection of engagement rings, wedding bands, diamonds, gemstones, and fine jewelry for every style and budget.
Can you help me choose the right engagement ring?
Of course! Our knowledgeable team will guide you through diamond options, ring styles, settings, and budgeting considerations to help you find the perfect ring.
Do you offer gift cards?
Yes. Gift cards are available and make a wonderful gift for birthdays, anniversaries, holidays, and special occasions.